Shipping policy

At Urban Muse, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how your order is processed, shipped, and delivered.

📦 Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

🚚 Estimated Delivery Times

Estimated delivery times are:

United States: 5–10 business days
International: 7–15 business days

Delivery estimates may vary depending on your location, customs clearance, weather conditions, or shipping carrier delays.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination and selected shipping method.
From time to time, Urban Muse may offer free shipping promotions on qualifying orders.

🌍 International Shipping

We proudly ship to many countries worldwide.

Please note:

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities.
Urban Muse is not responsible for delays resulting from customs inspections or clearance procedures.

📍 Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours after shipment for tracking updates to become available.

⚠️ Incorrect Shipping Address

Please verify your shipping information before completing your purchase.

Urban Muse is not responsible for packages delivered to incorrect or incomplete addresses provided during checkout.

If you notice an error, please contact us immediately before your order is shipped.

📦 Lost or Delayed Packages

If your package appears lost or is significantly delayed, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.