Welcome to the Urban Muse FAQ page. Below are answers to some of our most frequently asked questions.
1. How do I place an order?
Simply browse our collection, add your favorite products to your cart, proceed to checkout, enter your shipping and payment information, and confirm your purchase.
2. How long does shipping take?
Estimated delivery times are:
- United States: 5–10 business days
- International: 7–15 business days
Orders are typically processed within 1–3 business days before shipment.
3. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
If you haven't received it, please contact our customer support team.
4. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
5. What is your return policy?
We offer a 30-day return policy for eligible products.
Items must be unused, in their original condition, and returned with proof of purchase. Please refer to our Return & Refund Policy for complete details.
6. When will I receive my refund?
After your returned item has been received and approved, refunds are issued to your original payment method.
Most refunds are completed within 5–10 business days, depending on your bank or payment provider.
7. Do you ship internationally?
Yes. Urban Muse ships to many countries worldwide.
Please note that international customers may be responsible for customs duties, taxes, or import fees required by their local authorities.
8. What should I do if my package is delayed?
Shipping delays can occasionally occur due to weather, customs processing, carrier delays, or high shipping volumes.
If your order appears significantly delayed, please contact us and we'll gladly assist you.
9. How can I contact Urban Muse?
📧 Email: support@urbanmuse.com
📞 Phone: 792-650-6932
📍 Address: 75-29 Parsons Blvd, Fresh Meadows, New York 11366, United States
10. How quickly does customer support respond?
Our customer support team aims to respond to all inquiries within 24 hours on business days.
Thank you for choosing Urban Muse. We appreciate your trust and look forward to providing you with an excellent shopping experience.