At Urban Muse, you can easily check the status of your order without using an app or an external tracking link.
🔎 How to Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your order details and tracking information.
Please allow 1–3 business days for order processing before tracking information becomes available.
📬 Haven’t Received Your Tracking Information?
If you haven't received your shipping confirmation email:
- Check your Spam or Junk folder.
- Verify that the email address used during checkout is correct.
If you still cannot locate your tracking information, please contact our customer support team with the following details:
- Full Name
- Email Address used for the purchase
- Order Number (if available)
Our team will be happy to assist you.
📦 Tracking Updates
- Tracking information may take 24–48 hours to become active after your order has been shipped.
- Delivery updates are provided by the shipping carrier and may occasionally be delayed.
🚚 Delivery Delays
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Shipping carrier delays
- Customs inspections (for international shipments)
- High order volumes during holidays or promotional events
We appreciate your patience and understanding should any unexpected delays occur.
📞 Contact Support
If you need assistance with your order, please contact us:
📧 Email: support@urbanmuse.com
📞 Phone: 792-650-6932
📍 Address: 75-29 Parsons Blvd, Fresh Meadows, New York 11366, United States
Thank you for shopping with Urban Muse. We appreciate your trust and are committed to providing you with an exceptional shopping experience.