Refund policy

At Urban Muse, your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

🔄 Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as your order confirmation or receipt) is required.

Before returning any item, please contact us at support@urbanmuse.com to receive return instructions.

💸 Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was received.
  • Original shipping charges are non-refundable unless required by applicable law.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Products that have been used, damaged after delivery, or are not in their original condition

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

We will arrange a replacement or issue a refund when appropriate.

📞 Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: support@urbanmuse.com
📞 Phone: 792-650-6932
📍 Address: 75-29 Parsons Blvd, Fresh Meadows, New York 11366, United States